Head, Digital and Alternative Channels
Recruitment Type: Internal and External
Main purpose of the position
The Head, Alternative channels is responsible for the management of all distribution channels asides the branch network. These include the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success. It also includes the development and management of an agency banking network.
The incumbent oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various electronic transactions.
Essential Job Duties:
E-Commerce & Strategy Development
Customer Service & Management
Product Development & Continuous Improvement
The role and tasks will evolve with the growth of the organization.
Qualification/Education: Minimum of Master’s degree in Computer Science, Business Management or related discipline. Related professional qualification is an advantage.
Work Experience: At least twelve (12) years work experience in solution delivery, digital financial services, Business Development and Financial Inclusion of which five (5) must be in supervisory role.
Skills: High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
• Solution sales qualified • Enterprise Software background and knowledge of Microsoft solutions is required • Ability to develop long-term strategic and executive level relationships
Exceptional analytical and strategic thinker, creative problem solver, resourceful, able to initiate change and motivate innovation and creativity, employing strong time management abilities.