Call Centre Supervisor
Recruitment Type: Internal and External
Main purpose of the position
Call Center Supervisor help train and motivate and supevise call center representatives as they answer questions, handle complaints, and provide support for clients. They monitor representative progress, and coach them to cultivate the knowledge and skills to provide excellent service to customers.
Essential Job Duties:
The role and tasks will evolve with the growth of the organization.
Qualification/Education: Minimum of B.Sc or HND in Social sciences, Management sciences, Engineering or Arts.
Certification in Customer Service is an advantage.
Work Experience: At least five (5) years work experience as a call centre agent / team leader.
Skills: High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
Personal Traits: Tactfulness; self-disciplined; resolute and Value driven. Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority. Time conscious and purposeful.